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University: Malaysia Kuala Lumpur: Support Analyst I


Kuala Lumpur
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University: Malaysia Kuala Lumpur: Support Analyst I

University: Malaysia Kuala Lumpur: Support Analyst I

Date: Jul 15, 2017

Location: Kuala Lumpur, 14, MY, 50400

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

As an Infrastructure Management and Platform Technologies (IMPT) Software Support Analyst you will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Landmark’s integrated subsurface interpretation software. You will typically interface with Geoscientists and Geotechnicians at Oil & Gas companies or Halliburton consultants on assignment at client companies or in the field, providing workflow advice, troubleshooting, defect testing/reporting by utilizing a variety of virtual systems to emulate the client environment.


The successful applicant will receive formal training on the above-mentioned applications and advanced training in the form of mentoring from senior team members, all of whom have geology or related degrees and up to 30+ years’ experience in oil and gas exploration and production.  Additional training will be provided for our integrated suite of case handling and knowledge management software, to enable you to quickly locate high quality solutions to pass along to clients, and to enter your own solutions when you solve new problems.


Highly motivated professionals will find their service in the Landmark Customer Support organization to be a solid step in their career paths toward technical consulting or sales, product management, and the myriad other career opportunities available at Halliburton.  Halliburton promotes career growth opportunities with a variety of learning modalities available through “Halliburton University”, targeted development programs, and networking groups.


Related Work Experience IMPT:


Someone with 3-5 years of Oil & Gas or Data Management industry experience with strong IT skills, that includes both multi-platform system administration and relational Database Management.  Must be able to install, configure, and troubleshoot problems on a variety of platforms including RHEL and Windows Server.  Ability to troubleshoot issues in the context of a data model using Oracle/SQL is preferred.



Responsibilities of this role include:


  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.


    To be successful in this role, you will demonstrate the following skills and experience:


  • Bachelor’s/Master’s Degree in Computer Sciences or Earth Sciences, or equivalent relevant work experience in the industry.
  • Experience using Landmark applications, OpenWorks, DSIS, Recall, CDS, EDM will be highly regarded
  • Proficiency with LINUX/WINDOWS operating systems and/or UNIX environment as the role has an predominant IT component
  • Ability to quickly understand and work effectively with customers across the Asia-Pacific region
  • A team player, highly service oriented and self-motivated.
  • Good written, verbal communication skills and active listening skills in English are required.
  • Good people skills are required.



Halliburton is an Equal Opportunity Employer.



Lvl 10, 199 Jalan Tun Razak, Kuala Lumpur, Kuala Lumpur, 50400, Malaysia


Job Details

Requisition Number: 34135  
Experience Level: Experienced Hire 
Job Family: Engineering/Science/Technology 
Product Service Line: Landmark Software & Services  
Full Time / Part Time: Full Time

Additional Locations for this position: 


Compensation Information
Compensation is competitive and commensurate with experience.

Job Segment: Information Technology, Help Desk, Consulting, Database, Oracle, Technology

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