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Malaysia Kuala Lumpur: Human Resources Employee Service Representative


Kuala Lumpur
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Job Details

Malaysia Kuala Lumpur: Human Resources Employee Service Representative

Malaysia Kuala Lumpur: Human Resources Employee Service Representative

Date: Sep 12, 2017

Location: Kuala Lumpur, 14, MY, 50400

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Overall Scope :
Under direct supervision, provides accurate and prompt response to a wide range of human resources customer inquiries. Utilizes knowledge base, procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Assures organizational goals are met by consistently following approved processes. Refers issues that require specific, in-depth knowledge to the appropriate resource. Processes simple personnel actions in Human Resources Information System (HRIS) and ensures data integrity is maintained. Track all customer contacts and follow-up on transfers to assure satisfactory resolution. Serves as a first level contact for most Human Resource administration issues. Helps other team members as requested. Demonstrates skills typically acquired through completion of a high school diploma or equivalent education and 2 years of customer service experience with at least 1 year inside of a Human Resource function.


Main Responsibilities :

  • Handle and process HR transactional activities and personnel actions utilizing knowledge base, procedures, policy manuals, HR databases and other resources.
  • Ensure data integrity and confidentiality.
  • Escalate cases to relevant escalation points as necessary and track cases that require follow up.
  • Demonstrate good customer service orientation
  • Good verbal and written communication skills
  • Analytical and attention to details.



  • Undergraduate degree in any discipline.
  • Tech savvy and computer literate.
  • Fresh graduates are encouraged to apply.



Halliburton is an Equal Opportunity Employer.



Lvl 10, 199 Jalan Tun Razak, Kuala Lumpur, Kuala Lumpur, 50400, Malaysia


Job Details

Requisition Number: 45291  
Experience Level: Experienced Hire 
Job Family: Human Resources 
Product Service Line: Human Resources  
Full Time / Part Time: Full Time

Additional Locations for this position: 


Compensation Information
Compensation is competitive and commensurate with experience.

Job Segment: HR, Customer Service Representative, Information Systems, HRIS, Human Resources, Customer Service, Technology

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