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Business Support Representative - Spanish Speaking - Szeged

BP


Location:
Hungary - Szeged, Szeged
Date:
01/19/2017
Job Code:
77819BR
BP
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Job Details

Business Support Representative - Spanish Speaking - Szeged job at BP in Szeged | Careers at BP

Business Support Representative - Spanish Speaking - Szeged

Req ID 77819BR Job category Customer Services Countries (State/Region) Szeged Location Hungary - Szeged

Role synopsis

BP is establishing a new Business Service Centre (“BSC”) location in Szeged which provides Finance, Customer Service and Operational Procurement services to BP’s Downstream businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes. The new BSC site is starting operations in 2017, along with the Budapest site which was opened in 2009 and currently has 1200 employees. We are looking for experienced professionals to contribute to our success.

Key accountabilities

Be the centre of expertise for GBS Europe in our ERP systems (SAP, ISP, Siebel, Cardex, MDM) and components of various satellite systems through the process of analysis, investigation and coaching
• Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework
• Provide expertise and support for major projects as and when required
• Coordinate and provide expertise for the GSD change functions such as regression testing, change request, design forums and system rollouts
• Analyse the root cause of errors
• Create, document, review and update procedures where required
• Provide support and guidance to our BPO Partners Accenture in the day-to-day input of data maintenance
• Proactively maximise the benefits delivered by BP’s core systems by optimising system usage and output
• Contribute to the development and maintenance of PPIs and consistently deliver on targets set
• Supporting the management decisions to deliver strategy enabling
• Application of tools & processes – Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling
• Continuously review the reporting process and tools, identify opportunities for improvement, recommend changes and support implementation

Essential Education

Educated to A Level standard or equivalent
High Level of IT proficiency in Microsoft packages

Essential experience and job requirements

Proven experience in problem solving
• Experience in, and exposure to, training, facilitation and coaching
• 2 years of experience in MDM systems
• 1 year of expertise in CMD activities
• Excellent stakeholder engagement and communication skills
• Strong influencing skills at all levels of the organisation
• Ability to work under pressure
• Have a clear understanding of how the business works and a commercial mindset
• Understanding of CI principles and ability to apply and drive solutions
• Self motivated and able to see activities through to completion
• Excellent organisational and time management skills
• Strong attention to detail

Other Requirements (e.g. Travel, Location)

All candidates will have the following (minimum) abilities:
Able to meet tight deadlines
Able to consistently review and adapt approach and style to meet ever changing requirements
Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met
Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge

Desirable criteria & qualifications

Fluent Spanish and English knowledge required

Relocation available

No

Travel required

No

Is this a part time position?

No

About BP

Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Segment

Corporate & Functions

Closing Date

[ "08-Feb-2017" ]

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